Help Needed: Java Runtime Error when Running DKE Software

Software Support
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1

Hello everyone,

I am currently using the Diffusional Kurtosis Estimator (DKE) software for some neuroimaging data processing, but I have encountered a problem and hope to receive assistance from the community experts.

Software and System Information:

  • DKE Software Version: 2.6.0
  • Operating System: Windows 10 64-bit
  • Java Version: I have updated to Java 23, but the error log shows the JRE version as 6.0_17-b04

Problem Description: When I attempt to run the fiber tracking module of the DKE software (dke_ft.exe) from the command line, the software crashes and displays the following error message:
A fatal error has been detected by the Java Runtime Environment:
EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ff80c7a8017, pid=9228, tid=7784
JRE version: 6.0_17-b04
Java VM: Java HotSpot™ 64-Bit Server VM (14.3-b01 mixed mode windows-amd64 )
Problematic frame:
C [ntdll.dll+0xa8017]
I have tried the following steps:

  1. Confirmed and updated the Java version to the latest.
  2. Checked and updated the environment variables JAVA_HOME and Path.
  3. Restarted the computer.

Additional Information:

  • The error report file is saved at E:\DKE_all\hs_err_pid9228.log.
  • The log file C:\Users\DELL\AppData\Local\Temp\java.log.9228 also contains relevant error information.

I suspect this might be due to Java environment incompatibility or a bug within the software itself. Has anyone encountered a similar issue? Or do you have any suggestions to help me resolve this problem?

Thank you very much for your help!