ONE-api down and openalyx website connection issue

Software Support
1

Summary of what happened:

https://openalyx.internationalbrainlab.org connection issue

Command used (and if a helper script was used, a link to the helper script or the command generated):

   ONE.setup(silent=True)  
   one = ONE(username='intbrainlab', password='international')

Version:

Environment (Docker, Singularity / Apptainer, custom installation):

Name: ONE-api
Version: 3.5.1
Summary: Open Neurophysiology Environment
Home-page: GitHub - int-brain-lab/ONE: Open Neurophysiology Environment · GitHub
Author: IBL Staff
Author-email:
License: MIT
Location: /opt/anaconda3/envs/ibl/lib/python3.13/site-packages
Requires: boto3, iblutil, numpy, packaging, pandas, pyyaml, requests, ruff, tqdm
Required-by: ibl-neuropixel, iblatlas, ibllib, iblqt

Data formatted according to a validatable standard? Please provide the output of the validator:

PASTE VALIDATOR OUTPUT HERE

Relevant log outputs (up to 20 lines):

  File "/opt/anaconda3/envs/ibl/lib/python3.13/site-packages/one/webclient.py", line 912, in __init__
    self.authenticate(username, password)
    ~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^
  File "/opt/anaconda3/envs/ibl/lib/python3.13/site-packages/one/webclient.py", line 1107, in authenticate
    raise ConnectionError(
    ...<2 lines>...
    )
ConnectionError: Can't connect to https://openalyx.internationalbrainlab.org.
Check your internet connections and Alyx database firewall

Screenshots / relevant information:

2

Hello,

Yes it seems our server decided to take the Easter week-end off.
I have restarted the virtual machine and it is responsive again.

If you experience this issue again, do not hesitate to describe the queries you may be running. It is possible that one of the queries creates a big load on the server for some unforeseen reason.

Best !
Olivier

1 Like